Returns/Exchanges
To initiate a return, please use our RETURNS PORTAL within 30 days of the shipment of our order.
If you have any questions, contact our Customer Service Department at: customerservice@sandandfog.com.
Damaged Products
All of our candles go through a thorough quality control and inspection process prior to shipping to ensure the best quality product. Please inspect your candles carefully before use. We will replace any broken items if there are damages that occurred during shipping. Photos of broken items will be required. All claims must be reported within 10 days of delivery.
To ensure fair and accurate resolution of returns and damage claims, all photographic evidence submitted must be original, unaltered images of the actual item received.
AI-generated images, digitally fabricated images, or images that have been materially altered using artificial intelligence or editing software are not accepted and will result in the claim being denied.
By submitting a return or damage claim, you confirm that:
- The photos provided accurately represent the condition of the item received
- The images were taken by you of the actual product
- No AI tools, image generation software, or digital manipulation were used
We reserve the right to request additional verification or deny claims if images appear inauthentic, manipulated, or inconsistent with the order.
Returns
Purchases made on www.sandandfoghome.com may be returned by the customer for any reason within 30 days of shipment if the product is unused, and in new and original condition.
Sand + Fog does not cover return shipping costs or services. Refunds will be issued in the same form as the original payment within five business days of receiving the returned products.
RETURN SHIPPING ADDRESS:
Motivational Fulfillment & Logistics Services attn. Sand + Fog RETURNS
15837 Fern Avenue
Chino CA 91708
Please include your name, address, Sand + Fog order number, email address and a note indicating the product(s) you are returning and reason for your return.