Where do you ship to?

We ship only to the United States and are unable to ship to US territories or PO Boxes.

When should I expect my Sand + Fog purchase to arrive?

We ship UPS Ground from California. Depending on where you live in the US, it could take 2-9 days for your purchase to arrive.

Can I expedite my shipping?

We do not offer expedited shipping.

Can we ship to PO Boxes?

We use UPS for all our shipping and, unfortunately, they do not deliver to PO Boxes.

What is your return policy?

Within 30 days of shipment please initiate a return on our new RETURNS PLATFORM.

If needed, you can contact our Customer Service Department at: customerservice@sandandfog.com.

Purchases made on www.sandandfoghome.com may be returned by the customer for any reason within 30 days of shipment if the product is unused, and in new and original condition.

Sand + Fog does not cover return shipping costs or services. Refunds will be issued in the same form as the original payment within five business days of receiving the returned products.  

RETURN SHIPPING ADDRESS:

Motivational Fulfillment & Logistics Services attn. Sand + Fog RETURNS

15837 Fern Avenue

Chino CA 91708

Please include your name, address, Sand + Fog order number, email address and a note indicating the product(s) you are returning and reason for your return.

Damaged Products

All of our products go through a thorough QC and inspection process prior to shipping to ensure the best quality product. Please inspect your products carefully before use. We will replace any broken items if there are damages that occurred during shipping. Photos of broken items will be required. All claims must be reported within 10 days of delivery. 

To ensure fair and accurate resolution of returns and damage claims, all photographic evidence submitted must be original, unaltered images of the actual item received.

AI-generated images, digitally fabricated images, or images that have been materially altered using artificial intelligence or editing software are not accepted and will result in the claim being denied.

By submitting a damage claim, you confirm that:

• The photos provided accurately represent the condition of the item received
• The images were taken by you of the actual product
• No AI tools, image generation software, or digital manipulation were used

We reserve the right to request additional verification or deny claims if images appear inauthentic, manipulated, or inconsistent with the order.