Shipping, Delivery and Returns
Where do you ship to?
We ship only to the United States and are unable to ship to US territories or PO Boxes.
When should I expect my Sand + Fog purchase to arrive?
We Ship UPS Ground from California. Depending on where you live in the US, it could take 2-9 days for your purchase to arrive.
Can I expedite my shipping?
We do not offer expedited shipping.
Can we ship to PO Boxes?
We use UPS for all our shipping and, unfortunately, they do not deliver to PO Boxes.
What is your return policy?
Contact our Customer Service Department at: firstname.lastname@example.org.
All of our candles go through a thorough QC and inspection process prior to shipping to ensure the best quality product. Please inspect your candles carefully before use. We will replace any broken items if there are damages that occurred during shipping. Photos of broken items will be required. All claims must be reported within 30 days of shipment.
Purchases made on www.sandandfoghome.com may be returned by the customer for any reason within 30 days of shipment if the product is unused, and in new and original condition.
Sand + Fog Candles does not cover return shipping costs or services. Refunds will be issued in the same form as the original payment within five business days of receiving the returned products.
RETURN SHIPPING ADDRESS:
attn. Sand + Fog
15785 Mountain Avenue - Chino CA 91708
Please include your name, address, Sand + Fog order number, email address and a note indicating the product(s) you are returning and reason for your return.